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Terms & Conditions
NB - Please check your Travel Insurance, as you may be able to receive all or part of these costs under your Policy. Should you cancel your holiday due to a Visa Application rejection, then the charges listed above will also apply, which will be in addition to an administrative charge of £25 per person. A fee of £25 per person will also be made for Change of Name and / or Change of Tour Departure (only for Coach Tours) – this request is allowed only more than four weeks prior to the Date of Departure for the Tour booked. For Flight Tours, in case of Change of Name, the charges levied by the airline concerned, will have to be paid by the passengers in addition to the £25 per person administrative charge. In all instances any deposits paid will automatically become non- refundable. In all cases, the above Cancellation Fees will be applicable in the local currency. Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, sea port / airport strikes, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather and traffic conditions. 6. IF YOU CHANGE YOUR BOOKING If, after your confirmation Invoice has been issued, you wish to change your travel arrangements in any way, for example the chosen Departure Date (only for Coach Tours), Names of Passengers or accommodation, we will do our utmost to make these changes, but it may not always be possible. Change of Name and / or Change of Tour Departure (only for Coach Tours) are allowed only more than four weeks prior to the Date of Departure for the Tour booked. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will also be asked to pay an administrative charge of £25.00 per person per change, and any further costs we incur in making this alteration. You should be aware that these costs could increase the closer to the Departure Date that changes are made and you should contact us as soon as possible. For Flight Tours, in case of Change of Name, the charges levied by the airline concerned, will also have to be paid by the passengers. 7. OUR LIABILITY TO YOU The Company does not own or control Hotels, Coach or other facilities mentioned in the Tour. a. We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied substantively as described in this Brochure. If any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers we will pay you appropriate compensation if this has materially affected the enjoyment of your travel arrangements. Subject to paragraph (b) below our liability in all cases shall be limited to a maximum of 1% of the costs of your travel arrangements. b. Taj Tours shall not be responsible and / or liable for any damages caused to the Passenger due to reasons beyond the control of Taj Tours (Force Majeure / Vis Majeure). Taj Tours shall, in no circumstances whatsoever be liable to the Passenger in case of:
The immunities provided under this contract to the Company shall be available to the Company's Managers, including Tour Managers, Employees, Servants and Agents but not to the Independent Contractors selected by the Company. c. We cannot accept responsibility where the failures are attributable to a third party not connected with the provision of the Holiday and are unforeseeable or unavoidable, or where the failures are due to unusual and unforeseeable circumstances beyond our control. We do take all reasonable steps in ensuring that the organisation, maintains standards and provide a service that is acceptable to the Company. The information within this Brochure has been compiled with all reasonable care and is correct to the best knowledge of the Company and is published in good faith. PERSONAL INJURY UNCONNECTED WITH YOUR BOOKED TRAVEL ARRANGEMENTS If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant Insurance Policy to ourselves. We limit the cost of our assistance to you or any member of your party to £5,000 8. COMPLAINTS We do our best to give passengers traveling on any of our Holidays an enjoyable, trouble free Holiday, but occasionally plans go wrong. Should you have a complaint, please tell your Taj Tours Manager at the time, who will do everything possible to resolve the matter immediately. If the situation is not resolved to your satisfaction, then you must notify the Company within 28 days of the Tour ending in writing. If you do not write to us within this time, then this will affect the investigation and outcome of the complaint. Any disputes between passengers and Taj Tours, shall be governed by Laws of the England & Wales 9. PASSPORTS & VISAS Every passenger will need to hold a valid Passport to travel on our Tours. For Non European Union Passengers you must ensure that you have a minimum validity of at least 3 months for some destinations and usually 6 months for most Countries. This means that your passport must be valid for the prescribed minimum period from the date of return into the United Kingdom after your Tour. In addition to the above, Visas may be required depending on the type of Passport you hold and the Country(ies) you intend to visit. The cost of processing Visas and Passport is not included in the Tour Price and you are required, if we are applying for the Visa on your behalf, to pay for them separately. Details of these costs will be given at time of booking by your Travel Agent. Where we are applying for your Visa, we will use our reasonable endeavours to assist you in obtaining the required Visa. However, Taj Tours cannot accept any responsibility for any expenses, delay or curtailment incurred as a result of Passenger’s documents not being correct or ultimately for any Visa being declined. If Visas are not obtained from the relevant Embassies and Passengers are unable to travel, then cancellation charges will apply as per the above. Further the fee for the lodging of the Visa Application is non- refundable. Please note this charge will be in addition to the deposit paid which is non-refundable and in addition to the cancellation charges, which will apply per person as detailed in section. 10. HEALTH Any person who has a contagious disease is forbidden to travel. Any person found during the Tour with such a disease will be asked to leave the Tour, and will have to make their arrangements to return home. Any expenses arising will have to be borne by you although may be recovered by the Travel Insurance acquired by the Passenger, subject of course to the Terms and Conditions of your Policy. Taj Tours accepts no responsibility for any costs or losses suffered by you. Our obligation to you WE RESERVE YOUR HOLIDAY When we have confirmed that we have available space on the Tour of your choice and you have sent us a completed Booking Form, a Provisional Booking will be made for you. Your booking status will only be changed to “Confirmed” once we have in our possession a signed Booking Form together with cleared funds for the deposit payable by you and we will forward a receipt and a Confirmation Invoice. The Confirmation Letter will be sent within one week of the Departure Date. Please note however, that in the case of all Flight Tours your E-ticket or other Travel Document will only be sent to you once we have received the balance of payment due for your Tour. SURCHARGE The price of your travel arrangements are subject to surcharges for increases in transportation costs such as fuel, schedule air fares and any other airline cost changes which are part of the Contract between Airlines (and their Agents), and the Tour Operator or Organizer. Also Government action such as increases in VAT, or any other Government imposed increases, and currency changes in relation to an Exchange Rate variation. Even in this case, we will absorb an amount of 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged, where you have to pay a surcharge there will be an administration charge of £1.00 per person. On each occasion a surcharge is applicable we will send you a further / final Invoice showing the additional amount payable. If this means that you have to pay more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive full refund of all monies paid within 28 days of the date of cancellation, except for any premium paid to us for Holiday Insurance and any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your Final Invoice. Exchange rates we have used in calculating our tour rates are: £1 = 1.08 Euros, £1= 1.60 Swiss Francs. If we cancel or change your holiday In the event of the Company having to cancel the Tour, due to circumstances beyond our control, a full refund of the exact monies received, less the Insurance Premium will be given. In other certain conditions we are forced to cancel your Holiday, especially due to insufficient numbers on a particular Tour, if this should occur we would return all the money you have paid to us or offer you a suitable alternative. This may be with an alternative Tour Operator for a similar Holiday. In any instance where refunds are necessary due to changes, amendments or cancellations will be paid directly through your Booking Agent. It will take at least 28 days to process refunds. There will be no refunds for any unutilized services, e.g. meals, entrance fees, optional tours, hotel accommodation etc. We will additionally pay you the compensation set out above, however this will not apply in circumstances amounting to force majeure. Your Holiday is planned months in advance and although it is unlikely, it is possible that circumstances may force us to make changes to the advertised Holiday. If for any reason beyond our control, it proves to be necessary to change your Hotel accommodation, Tour routing or Itinerary, we will undertake to provide alternative accommodation of a similar or higher classification. Again, where some feature of your Holiday, such as, a visit or excursion cannot be offered we shall substitute for an equivalent or improved arrangement where possible. We will of course notify you of such changes in writing. If a major change becomes necessary we will inform you as soon as it is reasonably possible, if there is time before your departure. If a major change of your Holiday arrangements is made before departure, which involves changing your day of departure, resort area, or offering accommodation of a lower classification, you may opt for one of the following; a. Accept the changed arrangements as notified by us. b. Purchase another holiday from Taj Tours at a discount of 5% or £50 per person (whichever may the lower amount) on the holiday price. c. Cancel your holiday GENERAL INFORMATION BROCHURE ACCURACY The information given in this Brochure has been included to assist you in choosing the Holiday that best suits your needs and is accurate at time of design and print, (January 2010). Our Brochure descriptions are of the amenities usually available and are, to the best of our knowledge accurate and correct at the date of printing. However, circumstances can change beyond our control. Equipment and amenities facilities require servicing or repairing and therefore we cannot guarantee that they will always be available. Due to various fashion / medical / government seminars and large fairs being held in many major cities, i.e. Paris, Brussels, Amsterdam , Florence, Rome, Nice, Barcelona, Lucerne, Geneva, it may therefore be necessary for us to change our hotels. We will advise of such changes at the prior to your departure. We have made every reasonable effort to avoid these dates, but in some instances it may be necessary to stay outside or alternative cities. It may therefore be necessary, for us to change our scheduled dates, routing of the tour or hotel name, in order to operate without any inconvenience to you. We will advise of such changes prior to your departure. No person other than the Company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition set forth in this brochure. Should it become necessary to alter the Tour in any way or order for us to operate, we will advise of such changes as soon as practicable. BAGGAGE & PORTERAGE Baggage: Due to limited luggage storage space in the coach, passengers are requested to limit their baggage to one medium sized suitcase - dimensions of the suitcase should not exceed 30 in. x 18 in. x 10 in. and the weight should not exceed 23 kg / 50 lbs. In addition to this medium sized suitcase, you are allowed one small piece of hand luggage per person this can be either a rucksack or backpack and must be able to fit into the inside rack of the coach, or underneath your seat.  PLEASE NOTE: ANY PASSENGERS CARRYING BAGGAGE, WHICH DOES NOT FIT THE ABOVE MEASUREMENT OR WEIGHT RESTRICTIONS, WILL NOT BE ALLOWED TO LOAD THE LUGGAGE ONTO THE COACH. FURTHER, DUE TO E.U. HEALTH & SAFETY REGULATIONS, WE WILL NOT BE ABLE TO CARRY OVER SIZED LUGGAGE ON OUR COACH AND THEREFORE, YOU WILL BE ASKED TO LEAVE OVER SIZED BAGGAGE BEHIND OR DENIED BOARDING ON THE COACH. FOR FLIGHT TOURS, THE BAGGAGE REGULATIONS / RESTRICTIONS OF THE RESPECTIVE AIRLINES BEING USED WILL APPLY. In cases where flights are low cost / budget carriers, the permitted baggage allowances may be lower than what is mentioned above. In such case you may have to pay extra charges for baggage to the airline directly and the Company shall not be liable in this regard. We therefore recommend that you contact the airline concerned prior to departure to clarify the exact restrictions. Porter service is not included in the cost of your holiday price, if passengers wish to utilize this service they must arrange with hotel concierge and pay directly to the Hotel at time of check out. Please note that at some Hotels used by us you may be required to move your own luggage a short distance to the entrance where parking of the coach outside the hotel concerned is not possible. All baggage and personal effects are at all times and in all circumstances the responsibility of the Passenger. It is advisable that the Passenger does not carry valuables on the tour. However, if the Passenger carries any valuables, the same should preferably be kept in the Safe Deposit Lockers, that are commonly made available in most of the hotels. If you misplace or lose any moveable property, we will not be in any way responsible and the Tour Manager may not be in a position to escort you to lodge complaint with the authorities as it could compromise the convenience and time of the group. CHILDREN Taj Tours welcomes children of all ages through its entire program of Holidays and Tours. Special rates have been negotiated for children sharing their parent’s room. One child under 11 years will be provided an extra bed. If a second child wishes to share the parent’s room, then the second extra bed can be requested, but is not guaranteed. Infants under the age of two may travel at special rates. Where children share parent’s room, extra folding beds or bunk beds will be provided, this will however, mean less space in the room. Please note, should you wish to book separate rooms for children, they will be classed as adults and therefore will be required to pay Adult Rates, as all Tour Costs are based on a minimum of 2 Adults sharing per Room. (Optionals and Flights for children will still be charged at child rates). European legislation requires that all infants must be allocated a seat on Coaches. An additional fee is payable for this and details of this are set out in this Brochure or are available from any of our staff DRIVERS SERVICE FEE Service Fees / Tips are customary in all parts of the world for services rendered (Coach Driver, Tour Manager, Mobile Kitchen Chefs, etc.) It is mandatory that a £1.00 or $1.50 tip per person per day, (or equivalent) be paid in cash for your Driver to your Tour Manager at the commencement of the Tour. Should you wish to also offer a tip of the same amount to the Tour Manager, then again please do so at the end of your Holiday in a separate envelope. FOREIGN CURRENCY & EXPENSES All passengers will need to carry small amount of local currency for their personal expenses, such as, refreshments, lunches, and traveling aids. This is generally £15.00 GBP or $20.00 per person per day. HEALTH For some Countries a valid certificate of vaccination against certain diseases may be recommended or required by Immigration authorities. Yellow fever and Cholera vaccinations or a course of ant-malaria tablets may also be required depending on the destination. Additionally, we recommend that anyone travelling overseas is immunised against Typhoid, Polio, Tetanus and Hepatitis (please consult your doctor). When travelling to more than one country additional vaccinations may be required. We recommend you obtain a copy of the leaflet T6 from the Department of Health. HOTELS As you will be out sightseeing most of the time and will retire to room only for the night, the Company selects Hotels at locations, which give comfort and value for money. Hence depending on the day-to-day Itinerary, the Hotel may be confirmed either in the City or away from the city centre as in some cases it reduces the following day's travel time on the Coach. Most Hotels in Europe do not have air conditioners or fans. A double room has either a single queen-size bed or two separate beds. If the Passenger requests for a room with queen-size bed, the same would be provided subject to availability as most of the Hotel rooms in Europe are twin-bedded. In case of non-availability of room with queen-size bed, a twin bedded-room will be given. Please note that hotels in Europe can have exceptionally small rooms unlike what you may have experienced in other countries such as the United States of America. The Company recommends a maximum of only three persons in one room. Triple Rooms are usually no larger than Twin / Double Rooms and the third bed is often a rollaway bed or cot placed in a Twin / Double Room. In case of a passenger booking on a Single basis, you have to pay Single Room supplement, unless two such passengers are willing to share Rooms. Even in such cases, we do not take any responsibility as to compatibility, integrity, character or punctuality of either of the Passengers and such decision shall be entirely that of the concerned Passengers as to the consequences. If, after having agreed to share a Room, either or both the sharing parties wishes to revert to having a Single Occupancy Room then it will be provided strictly on an availability basis and both the Passengers will have to pay Single Room Supplement in full for the entire Trip. Similarly, in case either of the Passengers is unable to travel due to any reason whatsoever, the other Passenger will have to pay Single Room Supplement in full. Any damage caused to the Hotel property by you will have to be paid by you and we would not be liable for the same. MEALS On certain Europe Tours, we have arranged Indian Chefs to cater for your daily meal requirements. This will involve the Chefs preparing freshly cooked Indian Lunches & Dinners from a mobile kitchen. Further Lunches served on these Tours, will be on route, in pre selected picnic areas where there may be no seating arrangements. Due to adverse weather conditions, it may not always be possible to provide Lunches on route. Please note if this is the case, then no refunds will be given. On Tours where we provide Indian Dinners at Restaurants, the menu will be pre-set and should you require any additional items, then this can be ordered and paid for directly with the Restaurant. There are pre-set menus provided on the Tour. The meal and the type of meal are clearly indicated if available, in the Brochure. We, however, reserve the right to change the meal arrangement, where circumstances compel us to do so. On certain Tours, we will provide pre-set Continental Dinners in the Hotel / Restaurant as mentioned by the Itinerary. Unlike an Airline, we cannot process for a special meal, nor can we guarantee a special diet for customers if applicable. Neither can we guarantee special meals or special timings or extra halts for infants, children, elderly passengers or passengers with diabetes / cholesterol / high blood pressure / allergies etc. OPTIONALS & EXCURSIONS In order to offer you the Passenger the best value for money, Taj Tours gives you more choice and flexibility to choose the components of your Tour to make it of maximum enjoyment for yourself. Taj Tours have produced an Itinerary that gives a very comprehensive program to suit all ages and interests. For your further enjoyment and value for money, we offer choices en-route to participate in further Sightseeing Excursions. Of course if you do not participate, you do not pay. Optional packages can be purchased in full prior to tour departure or at their higher individual rates on the commencement of your tour in GBP Sterling Cash only. Please note, if we do not have sufficient Passengers for any Optional / Excursion which is featured OR offered by the Tour Manager on route or in Resort, then the Optional may be cancelled. In this instance all monies paid will be refunded upon your arrival into the UK. TRAVEL DETAILS Upon receiving your completed and signed Booking Form and deposit payment, we will confirm your Booking and send you the Confirmation Invoice, and you will have confirmed seats on the relevant Tour that you have chosen. One week prior to your Departure Date you will be sent a Tour Confirmation Pack containing your, Hotel List, joining details, and travel hints, i.e. clothing, money and general guidance notes. If you have not received this information three days before Departure Date, we request that you telephone our Office or your Booking Agent immediately, to check the exact Departure Time and Departure Point for your Holiday. We regret that we would be unable to consider any claim for loss of money or compensation from Passengers who fail to contact us in the event of their not receiving final Holiday details. COACH / SEATING The Company uses air-conditioned / air-cooled executive Coaches, Minibuses or Cars. Facilities on some Coaches include: videos, reclining seats and air-cooled vents or air conditioning. Very occasionally, an unforeseen circumstance, such as Coach breakdown, may occur whereby it is necessary for us to provide a replacement Coach at short notice. This can sometimes mean that the Coach has a different seating configuration necessitating a change of seating plan or that the Coach is not equipped with all the facilities of the original touring Coach as outlined above. In such cases, we cannot accept liability for any change in the Coach arrangements such as detailed above where they have been caused by unforeseen circumstances. Short transfers are not always operated using the main touring Coach, hence on board facilities may vary on these occasions. The Coach Drivers take great pride in the appearance and cleanliness of the Coaches. We therefore request everyone to take special care in helping to maintain the cleanliness of the Coaches. The Coach Drivers will do their best to look after you and the Coach – however your co-operation is essential. On Group Tours, Passengers are not allotted seat numbers, and on our longer Tours we may operate a seat rotation system. The Passengers shall in the case of the latter follow the instructions of the Tour Manager in this regard. For Europe Tours, average travelling time by coach is approximately 8 to 10 hours a day under normal road conditions. Comfort stops are provided after appropriate intervals having regard to the Daily Itinerary. Toilets: All our Coaches have an on board W.C., which is strictly for emergency use only, and is not a substitute for using the facilities at regular rest stops. In case you do have to use the on board W.C. in an emergency, we request you to take great care, for obvious reasons of comfort to yourself and your co-passengers. Children must always be accompanied by an adult when using the on board W.C. Smoking / Alcohol: For the comfort of all Passengers, smoking, consumption of alcoholic beverages and consumption of snacks are strictly prohibited on board the Coaches. However, rest stops are made at convenient Service Stations, at regular intervals. The Passengers should not leave behind any property in the Coach while disembarking. The Company would not be responsible or liable in case of loss of such property under any circumstances. PUNCTUALITY The Coach Drivers are bound by restrictions concerning maximum driving hours per day and per week, and the Itineraries are planned having regard to the same. It is therefore, essential that the Itineraries, Schedules and Timings are strictly adhered to by the Passengers so as to ensure that all the services can be duly provided. If the Passenger misses any service due to lateness, there would be no refund for the same. CONDITIONS OF PASSAGE These conditions are applicable to every Passenger of the Company, who books a Brochure Tour or any Special Tour or travel arrangement. In the event of a Passenger booking through us a Tour or Tour Arrangement of any other Tour Operators like Package Tours, Cruises, etc., the 'Terms and Conditions' specified by such Tour Operator, including their payment schedule, cancellation, refund etc. shall be applicable, in addition to our 'Terms and Conditions' while determining the contractual relation between the Passenger, the Tour Operator and us. TRAVEL INSURANCE AND PREMIUMS We have arranged comprehensive travel insurance with our partners IST4U which been provided by Crispin Speers and partners on behalf of elect travel insurance which is a trading name of insurance for travel limited which is underwritten by White horse Insurance Ireland limited who are regulated by the financial services authority our aim is to deliver quality cover at competitive premiums if you are not completely satisfied then on the conditions that you notify us in writing within 14 days from purchase of the policy and prior to departure we will cancel the policy and give you a full refund. The cost of the travel insurance will automatically be added to your deposit unless you write ‘NO’ in the box provided on the booking form. Your insurance premium/s should be sent with your deposit to ensure full cancellation cover from the date of booking. We would like to point out that travel accident insurance provided by credit card Company DOES NOT provide sufficient cover for your holiday listed below is a summary of cover provided by our policy. Please note that it is the responsibility of each client to ensure that they receive a statement of cover from us and acquaint themselves with terms and conditions therein. In the case of any dispute the policy wording shall prevail. SINGLE TRIP - STANDARD GROSS RATES
(Maximum duration of any one trip - 30 days)
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Tuesday, 07 September 2010
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