General Information

General information for passengers travelling on a Taj Tours holiday please read all the below points carefully, before you commence your holiday

MONEY: You will tend to receive a better exchange rate in the U.K. or your home country, than in the countries you are likely to visit.  You will have the opportunity to exchange monies on the Ferry.  We suggest you change a minimum amount of money for all the countries that you will visit, either at a Bank / Building Society / Bureau de Change in the U.K. or your home country, or on the Ferry.   Credit Cards and Travellers Cheques are usually accepted all over Europe, and are usually insured for loss or theft – please seek advice from the respective company for further details.

All passengers will need to carry small amount of local currency for their personal expenses, such as, refreshments, lunches, and travelling aids. This is generally £15.00 (GBP) or US $20.00 per person per day.

ADDITIONAL EXCURSIONS: In order to offer you the Passenger the best value for money, Taj Tours gives you more choice and flexibility to choose the components of your Tour to enhance their overall tour experience. Taj Tours have produced Itineraries that gives a very comprehensive program to suit all ages and interests. For your further enjoyment and value for money, we offer choices en route to participate in Additional Excursions. Of course if you do not participate, you do not pay. Additional Excursions can be purchased in full prior to Tour Departure or at their higher individual rates on the commencement of your tour in GBP Sterling Cash only. Please note that if we do not have sufficient Passengers for any Additional Excursion which is featured OR offered by the Tour Manager en route, or in Resort, then the Additional Excursion may be cancelled. In this instance all monies paid will be refunded upon your arrival into the U.K.

TRAVEL DETAILS: Upon receiving your completed and signed Booking Form and deposit payment, we will confirm your Booking and send you the Confirmation Invoice, and you will have confirmed seats on the relevant Tour that you have chosen. One week prior to your Departure Date, and subject to the booking being fully paid, you will be sent a Tour Confirmation containing the Hotel List, joining details, and travel hints, i.e. clothing, money and general guidance notes. If you have not received this information three days before Departure Date, we request that you telephone our Office or your Booking Agent immediately, to check the exact Departure Time and Departure Point for your Holiday. We regret that we would be unable to consider any claim for loss of money or compensation from Passengers who fail to contact us in the event of their not receiving final Holiday details.

SHOPPING ON FERRY: Purchases can be made on board the Ferry from the Shop, both on the outbound and return journeys. Kindly seek advice from the authorities for legal allowances.

MEALS: Vegetarian Buffet Breakfasts are provided on our Tours, and are served at the Hotels. Please consult your Tour Manager with regard to daily Breakfast timings. We provide authentic Indian Dinners (and Lunches on some Tours) on pre-set fixed Buffet Menu on our Tours. The Meal Plan is indicated at the bottom of the daily Itinerary. Lunches on some Tours will be served in pre-selected picnic areas where they may be no seating arrangements. On some days, cold packed Lunches may also be served. We, however, reserve the right to change the meal arrangement, where circumstances compel us to do so. . On certain Tours, we will provide pre-set Continental Dinners in the Hotel / Restaurant as mentioned by the Itinerary.

Unlike an Airline, we cannot process for a special meal, nor can we guarantee a special diet for Passengers. Neither can we guarantee special meals or special timings or extra halts for infants, children, elderly Passengers or Passengers with diabetes / cholesterol / high blood pressure / allergies, etc.

HOTELS: The List of Hotel Names, Addresses and Telephone Numbers for each Tour are available from Taj Tours Offices or from the “Taj Tours” Tour Manager prior to departure. In case there are any difficulties in people trying to contact those on holiday, please speak to the Taj Tours London Office, who will be happy to assist.

Office Telephone Number:0044-20-89001986
Office Timings:Monday to Friday: 10:00 a.m. to 18:00 p.m.
Saturday: 10:00 a.m. to 17:00 p.m.
Sunday: Closed


PORTERAGE: Taj Tours does not include porterage in the Tour Cost. If passengers wish to utilize this service, they must arrange with Hotel Concierge and pay the Hotel directly at time of check-out. Please note that at some Hotels used by us, you may be required to move your own luggage a short distance to the entrance, where parking of the Coach outside the Hotel concerned is not possible

BAGGAGE: Due to limited luggage storage space in the coach, passengers are requested to limit their baggage to one medium sized suitcase - dimensions of the suitcase should not exceed 30 in. x 18 in. x 10 in. and the weight should not exceed 23 kg / 50 lbs. In addition to this medium sized suitcase, you are allowed one small piece of hand luggage per person this can be either a rucksack or backpack and must be able to fit into the inside rack of the coach, or underneath your seat.

suitcasePLEASE NOTE: ANY PASSENGERS CARRYING BAGGAGE, WHICH DOES NOT FIT THE ABOVE MEASUREMENT OR WEIGHT RESTRICTIONS, WILL NOT BE ALLOWED TO LOAD THE LUGGAGE ONTO THE COACH. FURTHER, DUE TO E.U. HEALTH & SAFETY REGULATIONS, WE WILL NOT BE ABLE TO CARRY OVER SIZED LUGGAGE ON OUR COACH AND THEREFORE, YOU WILL BE ASKED TO LEAVE OVER SIZED BAGGAGE BEHIND OR DENIED BOARDING ON THE COACH.

FOR FLIGHT TOURS, THE BAGGAGE REGULATIONS / RESTRICTIONS OF THE RESPECTIVE AIRLINES BEING USED WILL APPLY.




In cases where flights are on low cost / budget carriers, the permitted baggage allowances may be lower than what is mentioned above. In such case, you may have to pay extra charges for baggage to the Airline directly, and Taj Tours will not be liable in this regard. We therefore recommend that you contact the Airline concerned prior to departure to clarify the exact restrictions.

All baggage and personal effects are at all times and in all circumstances the responsibility of the Passenger. It is advisable that the Passenger does not carry valuables on the Tour. However, if the Passenger carries any valuables, the same should preferably be kept in the Safe Deposit Lockers, that are commonly made available in most of the Hotels. If you misplace or lose any moveable property, we will not be in any way responsible and the Tour Manager may not be in a position to escort you to lodge complaint with the authorities as it could compromise the convenience and time of the Group.

The Passengers should not leave behind any property in the Coach while disembarking. Taj Tours will not be responsible or liable in case of loss of such property under any circumstances.

COACHES: We do our best to provide modern comfortable Coaches, which are either air-cooled or air-conditioned. The Coach Drivers take great pride in the appearance and cleanliness of the Coaches. We therefore request everyone to take special care in helping to maintain the cleanliness of the Coaches. The Coach Drivers will do their best to look after you and the Coach – however your co-operation is essential.

On Group Tours, Passengers are not allotted seat numbers, and on our longer Tours we may operate a seat rotation system. The Passengers shall in the case of the latter follow the instructions of the Tour Manager in this regard.

PUNCTUALITY: The Coach Drivers are bound by restrictions concerning maximum driving hours per day and per week, and the Itineraries are planned having regard to the same. It is therefore, essential that the Itineraries, Schedules and Timings are strictly adhered to by the Passengers so as to ensure that all the services can be duly provided. If Passengers miss any service due to lateness, there would be no refund for the same.

SMOKING / ALCOHOL / SNACKS: For the comfort of all Passengers, smoking, consumption of alcoholic beverages and consumption of snacks are strictly prohibited on board the Coaches. However, rest stops are made at convenient Service Stations, at regular intervals.

TOILETS: All our Coaches have an on board W.C., which is strictly for emergency use only, and is not a substitute for using the facilities at regular rest stops. In case you do have to use the on board W.C. in an emergency, we request you to take great care, for obvious reasons of comfort to yourself and your co-passengers. Children must always be accompanied by an adult when using the on board W.C.

INSURANCE: It is a mandatory requirement that the Travel Insurance adequately covers each Passenger for the entire duration of the Tour. If validity of Insurance Cover is not available at the commencement of the Tour, Taj Tours shall reserve the right to automatically issue you with the adequate Insurance Cover and invoice you accordingly.

PASSPORTS: Please be sure to carry your valid Passports with you on Tour. It is the responsibility of each individual to ensure that they have the necessary valid Visas for the entire duration of the Tour. You must also carry any official documents that you may be asked to produce on your return to the U.K. by the Immigration authorities with you on Tour – e.g. return Air Tickets or proof of residence in the U.K. All passengers must have Multiple Entry Visas / Right of Re-admission / Indefinite Leave to Stay for U.K.

Important: It is advisable for all Passengers to carry a photocopy of the important documents (Passport with Visa pages, Air Tickets, Insurance and Travellers Cheques) with them on Tour. The photocopies should be kept in a separate bag from the originals.

CLOTHING AND PERSONAL ITEMS: Since European weather conditions vary throughout the season, it is advisable for all passengers to be well prepared for all types of weather conditions. We strongly recommend passengers to allow for both cold and warm climate.

We recommend that you carry warm clothing like a sweater / pullover, shawl, warm socks, warm jacket, stockings, gloves, thermal wear and sensible walking shoes. In case you wish to visit the Cabaret Show in Paris, please carry formal wear for the same.

Please also carry your toiletries, medicines with doctor's prescription, sunglasses, umbrella, and universal electric plug pin.

LAUNDRY: Most hotels do offer laundry service, and in some cities Laundromats are also available. However, it is a good idea to try and pack enough clothing without having to do laundry, as it can sometimes be costly and / or inconvenient.

WHEELCHAIR: You can bring your wheelchair on Tour, as long as it is fully collapsible, non-motorized, and you are travelling with an able bodied companion capable of pushing you in it. Please advise us at the time of booking if you plan to bring one.

ELECTRICAL APPLIANCES: Electrical currents vary in the United Kingdom, on the continent of Europe and also in different countries throughout the world. Some newer appliances have dual voltage, but if not, we suggest you carry a converter for your electric shaver, travelling iron and other small appliances to prevent damage. Additionally, plugs / outlets differ everywhere, so you will need a universal electrical travel adaptor to use your appliances.

SERVICE FEE / TIPPING: It is mandatory that a Service Fee of £1.00 / US $1.50 per person per day for adults (12 years+ only), be given for your Coach Driver to your Tour Manager on commencement of the Tour. Should you wish to offer a Tip of the same amount to your Tour Manager, please do so at the end of your Tour in a separate envelope.

20. Taj Tours reserve the unconditional right to refuse a booking or to terminate a passengers holiday in the event of unreasonable behaviour at any time.

Please Note: The above conditions form part of your Booking Terms and Conditions with Taj Tours. We thank you for booking with Taj Tours